Terms of Service

1. Acceptance of Terms

By accessing or using ReviewsReplies's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

2. Description of Service

ReviewsReplies is a Software-as-a-Service (SaaS) platform that helps businesses manage reviews across multiple platforms including Google Business Profile, Facebook, Yelp, and others. Our service includes:

• Unified review dashboard and management
• API integrations with review platforms
• Automated response tools and notifications
• Analytics and reporting features

3. Account Registration

To use our service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be responsible for all activities under your account
• Notify us immediately of unauthorized access

4. API Usage and Platform Integration

Our service integrates with third-party review platforms:

• You must have valid accounts with connected platforms
• You grant us permission to access your review data via APIs
• We comply with each platform's API terms and rate limits
• Platform policies may affect service availability

5. Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Violate any review platform's terms of service
• Post fake or misleading reviews
• Attempt to manipulate or game review systems
• Interfere with the service's operation

6. Service Availability

We strive to maintain high service availability, but:

• Services may be temporarily unavailable for maintenance
• Third-party API limitations may affect functionality
• We do not guarantee 100% uptime
• Service features may change or be discontinued

7. Payment and Billing

For paid services:

• Fees are charged monthly or annually as selected
• Payment is due in advance
• Refunds are provided according to our refund policy
• We may change pricing with 30 days notice

8. Limitation of Liability

ReviewsReplies's liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Third-party platform changes or outages
• Actions taken based on review data

9. Contact Information