Privacy Policy

1. Information We Collect

ReviewsReplies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our review management platform.

Information You Provide

We collect information you directly provide to us, including:

• Account information (name, email address, company details)
• Review platform credentials and API access tokens
• Business information and review data
• Communication preferences and settings

Automatically Collected Information

We automatically collect certain information when you use our service:

• Usage data and analytics
• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and maintain our review management services
• Connect to review platforms via their APIs (Google Business Profile, Facebook, etc.)
• Send notifications about new reviews and platform updates
• Improve our services and develop new features
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in these situations:

• With review platforms (Google, Facebook, Yelp) as necessary to provide our services
• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication measures
• Secure API connections with review platforms

5. API Data Handling

When connecting to review platforms:

• We only access data necessary for review management
• API credentials are securely encrypted and stored
• We comply with each platform's API terms and data policies
• Data is regularly synchronized and updated as permitted

6. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt-out of communications
• Request data portability
• Revoke API access permissions

7. Contact Us